At DSTLA, we strive to ensure your satisfaction with every purchase. If for any reason you are not satisfied with your purchase, our Return Policy outlines your options for returning or exchanging items bought from www.dstla.nl (the "Site").

Last updated: 4-8-2024

1. Return Eligibility

1.1 Return Period
You may return items within 14 days of receiving your order. Items returned after this period will not be eligible for a refund or exchange.

1.2 Condition of Items
To be eligible for a return, items must be unused, unworn, unwashed and in their original condition, with all tags and packaging intact. Items that are damaged, altered, or show signs of wear will not be accepted for return.

1.3 Non-Returnable Items
The following items are not eligible for return:

• Items marked as final sale
• Gift cards

2. Return Process

2.1 Initiating a Return
To initiate a return, please contact our customer service at info@dstla.nl with your order number and reason for return. We will provide you with instructions on how to proceed with the return.

2.2 Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

2.3 Refund Processing
Once we receive and inspect your returned item(s), we will process your refund within 10 working days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to post the refund.

3. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service immediately at info@dstla.nl. We will arrange for a replacement or refund, including covering any return shipping costs.

5. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may return the item for store credit. If the gift giver had the order shipped to themselves, the refund will be processed to the original payment method.

6. Contact Us

For any questions regarding our Return Policy, please contact us at:

info@dstla.nl
The Netherlands

By making a purchase on the Site, you acknowledge that you have read, understood, and agree to this Return Policy.